Help and support in your account
Tutorials, guides and examples for every part of the account, a Help link on every project tab, and questions answered in the account: yours by the Rekhu team, your clients' by you.
The account now has Help, in the side menu for everyone who signs in.
Guides for every part of the account. Getting started, projects and chats, knowledge and skills, the site's connection, the SEO plan, articles and pages, schedules, clients and their rights, credit and invoices, your team, and T-Design. Type a word to find the guide, such as "markets", "invoice" or "drafts". Your clients get guides written for them: how to work in the project you shared, the SEO plan, and articles and pages.
Tutorials, step by step. Your first page from a template, an SEO plan for a client's site, letting a client write their own articles, a weekly check that mails you, and from a keyword to a published article. Each says how long it takes. Clients get their own: their first change, and from a keyword to a published article.
Examples to try. Every guide and tutorial has messages to say in a project's chat, such as "Every Monday at 08:00 check the site for broken links and mail me the list." Try it opens the project's chat with the message ready to send; Copy puts it on your clipboard.
Help where you are. Every project tab has a Help link that opens the guide for that tab, and the SEO plan and Articles and pages cards link to theirs.
Questions answered in the account. Ask from Help: what it is about, the project, and what happened. A person on the Rekhu team answers. The answer arrives under the bell and by e-mail, and the whole thread stays on the Help page until it is solved. The account's owner sees every question the account asked.
Your clients ask you, not us. A client's question goes to their agency. It arrives under your bell and on your Help page, marked to answer; your answer reaches the client the same way. Rekhu never sees it, and your clients never see Rekhu's support.